Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of successand a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Summary

As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform. You’ll investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.

What You’ll Do

• Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure
• Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring
• Analyze vulnerability findings - triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage
• Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning
• Design and implement automation that scales the support offering - leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

What You’ll Bring

• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
• 2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services
• 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
• Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment
• Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
• Proficiency with command-line tools and Linux operating system environments
• Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows

Nice to Have

• Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows
• Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations
• Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation
• Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines
• Experience with GraphQL or REST API debugging and integration
• Background in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA)
• Experience with ServiceNow, Jira, or Zendesk in a support engineering context

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC’s major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

As an eCommerce Customer Success Specialist at Trail Appliances, you will provide an exceptional online customer experience from the moment a customer places an order through delivery and beyond. You’ll take a consultative approach to sales, ensuring customers have the right products, understand key installation requirements, and feel confident in their purchase decisions.

In this fast-paced, customer-first role, you’ll manage a high-volume eCommerce pipeline, proactively engage customers, and collaborate across teams to deliver seamless, end-to-end service.

As a Ecommerce Customer Support Specialist, you will

• Proactively connect with customers who have placed online orders to confirm details, identify needs, and ensure all considerations (e.g., electrical requirements, product compatibility, stacking capabilities) are addressed
• Deliver a consultative sales experience by recommending protection plans, accessory add-ons, and alternative products when needed
• Manage product availability, allocate stock, communicate timelines, and coordinate delivery and installation services
• Own and manage your eCommerce book of business daily using multiple systems (Zendesk, Commerce Tools, Microsoft D365 and other internal platforms)
• Process and reconcile payments, including posting transactions and issuing refunds
• Engage with customers across phone, email, and live chat based on their preferences
• Troubleshoot customer questions related to orders, products, and website experiences
• Complete assigned outreach campaigns, including Comerco Protection Plan follow-ups
• Proactively engage new customers via live chat with the goal of qualifying leads, driving sales, and delivering exceptional service

To be successful in this role you bring

• A strong sales mindset with previous sales experience
• Exceptional attention to detail and accuracy
• Excellent written communication, typing skills, and professional phone presence
• A “customer-first” approach with a passion for delivering outstanding service
• Strong technical proficiency and comfort navigating multiple systems
• Ability to multitask and shift priorities efficiently in a fast-paced environment
• Self-motivation with the ability to work independently within a collaborative team
• A willingness to learn and develop product knowledge in appliances
• Flexibility and adaptability in a changing environment

The experience we like to see

• Appliance or industry knowledge
• Advanced professional writing skills in English
• Strong customer relationship management experience
• Critical thinking and problem-solving skills
• Experience with payment processing

Who you’ll work with

• Trail Appliances customers
• eCommerce and Online Sales teams
• Website, merchandising, and marketing teams
• Customer support teams
• Logistics and internal support teams
• Retail sales teams and leadership
• Vendors and suppliers

Work environment

• Primarily remote (work from home) with occasional in-office requirements
• Periodic travel within the Lower Mainland for training
• Schedule: 5 days per week, rotating weekends required
• Hours:
  • Monday–Saturday: 8:30 AM – 5:00 PM
  • Sundays & holidays: 10:30 AM – 5:00 PM
• Peak sales periods may require additional hours
• Full-shift computer-based role requiring work across multiple monitors

Why join Trail Appliances?

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Professional Development Programs
• Employee Recognition Program
• Company events

$44,000 - $44,000 a year

plus commission

INDHPN

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

ELVTR is a premier online education platform specializing in live courses led by industry experts from global companies such as Nike, Netflix, Google, and more. Since our establishment in 2020, we have grown from a small team to 140 talented members, delivering education to over 17,000 students worldwide. We are currently expanding our team to support our growing network of instructors and the continued scale of our live course offerings.

Position Overview

We are seeking a Student Care Team Lead to manage a team of 3 Student Care Representatives while personally owning a portfolio of UK courses as a practising rep. This is a dual role — half your time will be spent leading, coaching, and improving team performance; the other half delivering direct, high-quality student support. You will be the quality benchmark for your team and the primary escalation point for the UK market.

This is a full-time remote position.The Working Hours for this role are 10AM-6PM BST.

This role is for you if you are:

• A Natural Leader: You inspire and develop those around you, setting clear expectations while creating a culture of accountability and care.
• A People Pleaser at Heart: Even in a leadership capacity, you stay close to the student experience and find genuine satisfaction in resolving issues and delighting people.
• A Clear Communicator: Your written and verbal English is excellent — whether coaching a rep, de-escalating a student concern, or writing a process doc.
• Data-Driven: You use metrics and feedback to spot trends, identify gaps, and continuously raise the bar for your team.
• A Tech-Savvy Troubleshooter: Comfortable navigating multiple platforms and helping others do the same.
• A Process Builder: You can identify inefficiencies and turn them into scalable, repeatable workflows.

Responsibilities

Team Leadership (≈60%)

• Team Management: Directly oversee, support, and develop a team of 3 Student Care Representatives, ensuring consistent performance and morale.
• Onboarding & Training: Lead the onboarding of new reps and deliver ongoing training to maintain quality standards across the team.
• Performance Monitoring: Track individual and team KPIs (response times, satisfaction scores, resolution rates); provide regular feedback and conduct 1:1s.
• Escalation Handling: Act as the first escalation point for complex or sensitive student issues that require senior intervention.
• Process Improvement: Identify recurring issues and gaps in workflows; develop and document SOPs to improve team efficiency and student outcomes.
• Reporting: Compile and present regular performance reports to management, surfacing insights on student satisfaction and team health.
• Scheduling & Coverage: Manage team scheduling to ensure adequate coverage across UK market hours, including live class support.

Student Care (≈40%)

• Direct Support: Personally manage a portfolio of UK courses, engaging with students via phone, email, and online chat.

• Live Class Assistance: Provide real-time support to instructors and students during live sessions for a seamless educational experience.

• Community Engagement: Foster student-to-student interaction and maintain an active, supportive learning community.

• Instructor Liaison: Facilitate clear and timely communication between students and instructors.

• Issue Resolution: Proactively address and resolve student concerns, including technical troubleshooting, to ensure uninterrupted learning.

• Experience: 2+ years in a customer support, student success, or client-facing role; at least 1 year in a team lead or supervisory capacity preferred.

• Educational Background: A Bachelor’s degree in Business, Communications, or a related field is preferred.

• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.

• Technical Skills: Ability to perform minor technical troubleshooting required.

• Leadership Skills: Demonstrated ability to coach, motivate, and hold a small team accountable in a remote environment.

• Analytical Thinking: Comfortable working with performance data to draw actionable conclusions.

• Presentation Skills: Confident and presentable on Zoom, able to host both student-facing and internal team meetings.

• Time Management: Highly organised with the ability to context-switch effectively between leadership responsibilities and hands-on student support.

• High earning potential with competitive base pay, performance-based bonuses, and growth opportunities.

• Mental health support, fitness reimbursements, generous vacation policy, and access to all ELVTR courses.

• A fast-paced, performance-driven culture that rewards ownership, initiative, and results.

Why You Should Join ELVTR:

You’ll play a key role in shaping the student experience across our UK market, leading a support team while directly impacting student satisfaction, retention, and learning success. Your work will help create a seamless and supportive educational journey for thousands of learners worldwide.

ELVTR is scaling quickly, and with that comes opportunity. High performers gain autonomy, visibility, and fast career growth.

You’ll work alongside driven, high-performing teammates who care deeply about execution and impact.

Join Us:

If you thrive in high-trust, high-accountability environments and enjoy working closely with senior professionals to deliver exceptional experiences, we’d love to hear from you.

Due to the high volume of applications, we will only be able to respond to candidates we wish to move forward with. Thank you for your understanding.

ELVTR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

ELVTR is a premier online education platform specializing in live courses led by industry experts from global companies such as Nike, Netflix, Google, and more. Since our establishment in 2020, we have grown from a small team to 140 talented members, delivering education to over 17,000 students worldwide. We are currently expanding our team to support our growing network of instructors and the continued scale of our live course offerings.

Position Overview

We are seeking a Support Team Lead for the UK Market to manage a team of 3 Student Care Representatives while personally owning a portfolio of UK courses as a practising rep. This is a dual role — half your time will be spent leading, coaching, and improving team performance; the other half delivering direct, high-quality student support. You will be the quality benchmark for your team and the primary escalation point for the UK market.

This is a full-time remote position.The Working Hours for this role are 10AM-6PM BST.

This role is for you if you are:

• A Natural Leader: You inspire and develop those around you, setting clear expectations while creating a culture of accountability and care.
• A People Pleaser at Heart: Even in a leadership capacity, you stay close to the student experience and find genuine satisfaction in resolving issues and delighting people.
• A Clear Communicator: Your written and verbal English is excellent — whether coaching a rep, de-escalating a student concern, or writing a process doc.
• Data-Driven: You use metrics and feedback to spot trends, identify gaps, and continuously raise the bar for your team.
• A Tech-Savvy Troubleshooter: Comfortable navigating multiple platforms and helping others do the same.
• A Process Builder: You can identify inefficiencies and turn them into scalable, repeatable workflows.

Responsibilities

Team Leadership (≈60%)

• Team Management: Directly oversee, support, and develop a team of 3 Student Care Representatives, ensuring consistent performance and morale.
• Onboarding & Training: Lead the onboarding of new reps and deliver ongoing training to maintain quality standards across the team.
• Performance Monitoring: Track individual and team KPIs (response times, satisfaction scores, resolution rates); provide regular feedback and conduct 1:1s.
• Escalation Handling: Act as the first escalation point for complex or sensitive student issues that require senior intervention.
• Process Improvement: Identify recurring issues and gaps in workflows; develop and document SOPs to improve team efficiency and student outcomes.
• Reporting: Compile and present regular performance reports to management, surfacing insights on student satisfaction and team health.
• Scheduling & Coverage: Manage team scheduling to ensure adequate coverage across UK market hours, including live class support.

Student Care (≈40%)

• Direct Support: Personally manage a portfolio of UK courses, engaging with students via phone, email, and online chat.

• Live Class Assistance: Provide real-time support to instructors and students during live sessions for a seamless educational experience.

• Community Engagement: Foster student-to-student interaction and maintain an active, supportive learning community.

• Instructor Liaison: Facilitate clear and timely communication between students and instructors.

• Issue Resolution: Proactively address and resolve student concerns, including technical troubleshooting, to ensure uninterrupted learning.

• Experience: 2+ years in a customer support, student success, or client-facing role; at least 1 year in a team lead or supervisory capacity preferred.

• Educational Background: A Bachelor’s degree in Business, Communications, or a related field is preferred.

• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.

• Technical Skills: Ability to perform minor technical troubleshooting required.

• Leadership Skills: Demonstrated ability to coach, motivate, and hold a small team accountable in a remote environment.

• Analytical Thinking: Comfortable working with performance data to draw actionable conclusions.

• Presentation Skills: Confident and presentable on Zoom, able to host both student-facing and internal team meetings.

• Time Management: Highly organised with the ability to context-switch effectively between leadership responsibilities and hands-on student support.

• High earning potential with competitive base pay, performance-based bonuses, and growth opportunities.

• Mental health support, fitness reimbursements, generous vacation policy, and access to all ELVTR courses.

• A fast-paced, performance-driven culture that rewards ownership, initiative, and results.

Why You Should Join ELVTR:

You’ll play a key role in shaping the student experience across our UK market, leading a support team while directly impacting student satisfaction, retention, and learning success. Your work will help create a seamless and supportive educational journey for thousands of learners worldwide.

ELVTR is scaling quickly, and with that comes opportunity. High performers gain autonomy, visibility, and fast career growth.

You’ll work alongside driven, high-performing teammates who care deeply about execution and impact.

Join Us:

If you thrive in high-trust, high-accountability environments and enjoy working closely with senior professionals to deliver exceptional experiences, we’d love to hear from you.

Due to the high volume of applications, we will only be able to respond to candidates we wish to move forward with. Thank you for your understanding.

ELVTR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

ELVTR is a premier online education platform specializing in live courses led by industry experts from global companies such as Nike, Netflix, Google, and more. Since our establishment in 2020, we have grown from a small team to 140 talented members, delivering education to over 17,000 students worldwide. We are currently expanding our team to support our growing network of instructors and the continued scale of our live course offerings.

Position Overview

We are seeking a Student Care Team Lead to manage a team of 3 Student Care Representatives while personally owning a portfolio of UK courses as a practising rep. This is a dual role — half your time will be spent leading, coaching, and improving team performance; the other half delivering direct, high-quality student support. You will be the quality benchmark for your team and the primary escalation point for the UK market.

This is a full-time remote position.The Working Hours for this role are 10AM-6PM BST.

This role is for you if you are:

• A Natural Leader: You inspire and develop those around you, setting clear expectations while creating a culture of accountability and care.
• A People Pleaser at Heart: Even in a leadership capacity, you stay close to the student experience and find genuine satisfaction in resolving issues and delighting people.
• A Clear Communicator: Your written and verbal English is excellent — whether coaching a rep, de-escalating a student concern, or writing a process doc.
• Data-Driven: You use metrics and feedback to spot trends, identify gaps, and continuously raise the bar for your team.
• A Tech-Savvy Troubleshooter: Comfortable navigating multiple platforms and helping others do the same.
• A Process Builder: You can identify inefficiencies and turn them into scalable, repeatable workflows.

Responsibilities

Team Leadership (≈60%)

• Team Management: Directly oversee, support, and develop a team of 3 Student Care Representatives, ensuring consistent performance and morale.
• Onboarding & Training: Lead the onboarding of new reps and deliver ongoing training to maintain quality standards across the team.
• Performance Monitoring: Track individual and team KPIs (response times, satisfaction scores, resolution rates); provide regular feedback and conduct 1:1s.
• Escalation Handling: Act as the first escalation point for complex or sensitive student issues that require senior intervention.
• Process Improvement: Identify recurring issues and gaps in workflows; develop and document SOPs to improve team efficiency and student outcomes.
• Reporting: Compile and present regular performance reports to management, surfacing insights on student satisfaction and team health.
• Scheduling & Coverage: Manage team scheduling to ensure adequate coverage across UK market hours, including live class support.

Student Care (≈40%)

• Direct Support: Personally manage a portfolio of UK courses, engaging with students via phone, email, and online chat.

• Live Class Assistance: Provide real-time support to instructors and students during live sessions for a seamless educational experience.

• Community Engagement: Foster student-to-student interaction and maintain an active, supportive learning community.

• Instructor Liaison: Facilitate clear and timely communication between students and instructors.

• Issue Resolution: Proactively address and resolve student concerns, including technical troubleshooting, to ensure uninterrupted learning.

• Experience: 2+ years in a customer support, student success, or client-facing role; at least 1 year in a team lead or supervisory capacity preferred.

• Educational Background: A Bachelor’s degree in Business, Communications, or a related field is preferred.

• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.

• Technical Skills: Ability to perform minor technical troubleshooting required.

• Leadership Skills: Demonstrated ability to coach, motivate, and hold a small team accountable in a remote environment.

• Analytical Thinking: Comfortable working with performance data to draw actionable conclusions.

• Presentation Skills: Confident and presentable on Zoom, able to host both student-facing and internal team meetings.

• Time Management: Highly organised with the ability to context-switch effectively between leadership responsibilities and hands-on student support.

• High earning potential with competitive base pay, performance-based bonuses, and growth opportunities.

• Mental health support, fitness reimbursements, generous vacation policy, and access to all ELVTR courses.

• A fast-paced, performance-driven culture that rewards ownership, initiative, and results.

Why You Should Join ELVTR:

You’ll play a key role in shaping the student experience across our UK market, leading a support team while directly impacting student satisfaction, retention, and learning success. Your work will help create a seamless and supportive educational journey for thousands of learners worldwide.

ELVTR is scaling quickly, and with that comes opportunity. High performers gain autonomy, visibility, and fast career growth.

You’ll work alongside driven, high-performing teammates who care deeply about execution and impact.

Join Us:

If you thrive in high-trust, high-accountability environments and enjoy working closely with senior professionals to deliver exceptional experiences, we’d love to hear from you.

Due to the high volume of applications, we will only be able to respond to candidates we wish to move forward with. Thank you for your understanding.

ELVTR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC’s major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

As an eCommerce Customer Success Specialist at Trail Appliances, you will provide an exceptional online customer experience from the moment a customer places an order through delivery and beyond. You’ll take a consultative approach to sales, ensuring customers have the right products, understand key installation requirements, and feel confident in their purchase decisions.

In this fast-paced, customer-first role, you’ll manage a high-volume eCommerce pipeline, proactively engage customers, and collaborate across teams to deliver seamless, end-to-end service.

As a Ecommerce Customer Support Specialist, you will

• Proactively connect with customers who have placed online orders to confirm details, identify needs, and ensure all considerations (e.g., electrical requirements, product compatibility, stacking capabilities) are addressed
• Deliver a consultative sales experience by recommending protection plans, accessory add-ons, and alternative products when needed
• Manage product availability, allocate stock, communicate timelines, and coordinate delivery and installation services
• Own and manage your eCommerce book of business daily using multiple systems (Zendesk, Commerce Tools, Microsoft D365 and other internal platforms)
• Process and reconcile payments, including posting transactions and issuing refunds
• Engage with customers across phone, email, and live chat based on their preferences
• Troubleshoot customer questions related to orders, products, and website experiences
• Complete assigned outreach campaigns, including Comerco Protection Plan follow-ups
• Proactively engage new customers via live chat with the goal of qualifying leads, driving sales, and delivering exceptional service

To be successful in this role you bring

• A strong sales mindset with previous sales experience
• Exceptional attention to detail and accuracy
• Excellent written communication, typing skills, and professional phone presence
• A “customer-first” approach with a passion for delivering outstanding service
• Strong technical proficiency and comfort navigating multiple systems
• Ability to multitask and shift priorities efficiently in a fast-paced environment
• Self-motivation with the ability to work independently within a collaborative team
• A willingness to learn and develop product knowledge in appliances
• Flexibility and adaptability in a changing environment

The experience we like to see

• Appliance or industry knowledge
• Advanced professional writing skills in English
• Strong customer relationship management experience
• Critical thinking and problem-solving skills
• Experience with payment processing

Who you’ll work with

• Trail Appliances customers
• eCommerce and Online Sales teams
• Website, merchandising, and marketing teams
• Customer support teams
• Logistics and internal support teams
• Retail sales teams and leadership
• Vendors and suppliers

Work environment

• Primarily remote (work from home) with occasional in-office requirements
• Periodic travel within the Lower Mainland for training
• Schedule: 5 days per week, rotating weekends required
• Hours:
  • Monday–Saturday: 8:30 AM – 5:00 PM
  • Sundays & holidays: 10:30 AM – 5:00 PM
• Peak sales periods may require additional hours
• Full-shift computer-based role requiring work across multiple monitors

Why join Trail Appliances?

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Professional Development Programs
• Employee Recognition Program
• Company events

$44,000 - $44,000 a year

plus commission

INDHPN

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Position Overview:

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Success Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

This is a full-time remote position. The working schedule for this role will be 1 PM - 10 PM UK timezone.

This job is for you if you are:

• Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively.
• A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention.
• Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records.
• A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues.
• Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools.

Responsibilities:

• Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid.

• Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty.

• Handle chargeback cases (US,UK, APAC markets) promptly, providing necessary documentation and resolutions.

• Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes.

• Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies.

• Manage the Welcome Back Credits process for re-engaging former customers.

• Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans.

• Handle and resolve student billing inquiries, providing clear, accurate, and efficient support.

• Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements.

• Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency.

• Improve internal processes and offer solutions.

• 2+ years of experience in sales, customer service, refunds handling, or a related role.

• Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams.

• Proactive problem-solver with a customer-focused mindset.

• Strong organizational skills with high attention to detail.

• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools

Nice-to-haves:

• Payment Recovery (Billing)

• Chargeback Management

• Work with escalations

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses.

• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.

• Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs.

• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn’t just a buzzword; it’s how we grow, innovate, and excel together.

Why You Should Join ELVTR:

• Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision.
• Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:

If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. We are currently expanding our team in South Africa, aligning with our primary markets in North America and the UK.

Position Overview:

We are seeking a dedicated Student Care Representative to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment.

This is a full-time remote position, open to candidates located anywhere in South Africa.

This job is for you if you are:

• A People Pleaser: You find joy in serving others and are dedicated to ensuring student satisfaction and happiness.
• A Communicator: You have excellent English communication skills and can easily establish rapport with students.
• Tech-Savvy Troubleshooter: Not only are you comfortable with technology, but you can also perform minor tech troubleshooting, such as assisting someone with difficulties joining a Zoom session.
• Support Champion: You thrive on providing exceptional support and resolving issues to guarantee a seamless educational experience.
• A Community Builder: You excel at fostering a supportive and engaging online environment for student interaction.
• A Facilitator: You are comfortable in mediating the communication between students and instructors.

Responsibilities:

• Direct Support: Engage directly with students to support their needs through phone, email, and online chats.

• Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community.

• Instructor Liaison: Ensure clear and effective communication between students and instructors.

• Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience.

• Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning.

• Educational Background: A Bachelor’s degree in Business, Communication, or a related field is preferred.

• High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products.

• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.

• Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required.

• Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings.

• Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.

• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.

• Remote Work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs.

• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn’t just a buzzword; it’s how we grow, innovate, and excel together.

Why You Should Join ELVTR:

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:

If you take pleasure in going the extra mile to serve and delight others, and are passionate about providing a top-tier educational experience, we invite you to apply. Your enthusiasm for customer satisfaction and your knack for resolving issues will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students.

Position Overview:

We are seeking a dedicated Support Representative ( Student Care Representative) to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment.

This is a full-time remote position, open to candidates located anywhere in Ukraine

This job is for you if you are:

• A People Pleaser: You find joy in serving others and are dedicated to ensuring student satisfaction and happiness.
• A Communicator: You have excellent English communication skills and can easily establish rapport with students.
• Tech-Savvy Troubleshooter: Not only are you comfortable with technology, but you can also perform minor tech troubleshooting, such as assisting someone with difficulties joining a Zoom session.
• Support Champion: You thrive on providing exceptional support and resolving issues to guarantee a seamless educational experience.
• A Community Builder: You excel at fostering a supportive and engaging online environment for student interaction.
• A Facilitator: You are comfortable in mediating the communication between students and instructors.

Responsibilities:

• Direct Support: Engage directly with students to support their needs through phone, email, and online chats.

• Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community.

• Instructor Liaison: Ensure clear and effective communication between students and instructors.

• Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience.

• Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning.

• Educational Background: A Bachelor’s degree in Business, Communication, or a related field is preferred.

• High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products.

• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.

• Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required.

• Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings.

• Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.

• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.

• Remote Work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs.

• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn’t just a buzzword; it’s how we grow, innovate, and excel together.

Why You Should Join ELVTR:

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:

If you take pleasure in going the extra mile to serve and delight others, and are passionate about providing a top-tier educational experience, we invite you to apply. Your enthusiasm for customer satisfaction and your knack for resolving issues will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC’s major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

As an eCommerce Customer Success Specialist at Trail Appliances, you will provide an exceptional online customer experience from the moment a customer places an order through delivery and beyond. You’ll take a consultative approach to sales, ensuring customers have the right products, understand key installation requirements, and feel confident in their purchase decisions.

In this fast-paced, customer-first role, you’ll manage a high-volume eCommerce pipeline, proactively engage customers, and collaborate across teams to deliver seamless, end-to-end service.

As a Ecommerce Customer Support Specialist, you will

• Proactively connect with customers who have placed online orders to confirm details, identify needs, and ensure all considerations (e.g., electrical requirements, product compatibility, stacking capabilities) are addressed
• Deliver a consultative sales experience by recommending protection plans, accessory add-ons, and alternative products when needed
• Manage product availability, allocate stock, communicate timelines, and coordinate delivery and installation services
• Own and manage your eCommerce book of business daily using multiple systems (Zendesk, Commerce Tools, Microsoft D365 and other internal platforms)
• Process and reconcile payments, including posting transactions and issuing refunds
• Engage with customers across phone, email, and live chat based on their preferences
• Troubleshoot customer questions related to orders, products, and website experiences
• Complete assigned outreach campaigns, including Comerco Protection Plan follow-ups
• Proactively engage new customers via live chat with the goal of qualifying leads, driving sales, and delivering exceptional service

To be successful in this role you bring

• A strong sales mindset with previous sales experience
• Exceptional attention to detail and accuracy
• Excellent written communication, typing skills, and professional phone presence
• A “customer-first” approach with a passion for delivering outstanding service
• Strong technical proficiency and comfort navigating multiple systems
• Ability to multitask and shift priorities efficiently in a fast-paced environment
• Self-motivation with the ability to work independently within a collaborative team
• A willingness to learn and develop product knowledge in appliances
• Flexibility and adaptability in a changing environment

The experience we like to see

• Appliance or industry knowledge
• Advanced professional writing skills in English
• Strong customer relationship management experience
• Critical thinking and problem-solving skills
• Experience with payment processing

Who you’ll work with

• Trail Appliances customers
• eCommerce and Online Sales teams
• Website, merchandising, and marketing teams
• Customer support teams
• Logistics and internal support teams
• Retail sales teams and leadership
• Vendors and suppliers

Work environment

• Primarily remote (work from home) with occasional in-office requirements
• Periodic travel within the Lower Mainland for training
• Schedule: 5 days per week, rotating weekends required
• Hours:
  • Monday–Saturday: 8:30 AM – 5:00 PM
  • Sundays & holidays: 10:30 AM – 5:00 PM
• Peak sales periods may require additional hours
• Full-shift computer-based role requiring work across multiple monitors

Why join Trail Appliances?

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Professional Development Programs
• Employee Recognition Program
• Company events

$44,000 - $44,000 a year

plus commission

INDHPN

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This is a remote position. Location: Currently remote; may transition to onsite in the futureSpektra Systems is seeking a Customer Success Specialist to drive seamless onboarding, customer adoption, and long-term success for SaaSify customers in a US PST support environment.

Important: Selected applicants will receive a response within 24 hours. Due to the volume of applications, we may move forward with other candidates if we do not receive a timely response.

We are currently hiring for a long-term Remote Receptionist position. Responsibilities include answering inbound calls, scheduling appointments, de-escalating complaints, and completing administrative tasks in a fast-paced environment. This is a performance-based role where all calls are recorded and regularly audited for quality assurance.

For candidates who may be a stronger fit outside of a voice-based role, we also offer non-voice positions with a heavier focus on administrative tasks, subject to availability and overall fit.

To apply: Please copy the questions below, paste them into your reply, and answer each question thoroughly.

• Where in the Philippines are you currently located? Which backup solutions do you currently have in place for internet or power interruptions?
• Please submit a screenshot of your internet speed and a few samples of your previous work output.
• Please submit two short voice recordings. Recording one should demonstrate booking an appointment from 7:00 PM to 8:00 PM with a total amount of $60. Recording two should demonstrate handling a double charge for a 90-minute massage where the client sees two $90 charges and is requesting a refund.
• Are you currently employed or engaged in any other work, business, freelance projects, or income-generating activities? If yes, please briefly describe your current commitments and typical weekly availability.
• Are you able to commit to a fixed 7-day, 6-hour work schedule during Central Standard Time (CST) hours? What is your expected hourly or monthly pay rate and earliest physical start date if hired.
• Describe three work tasks you have personally completed at least 100 times in a real job. For each task, explain the exact step-by-step process you followed, the tools or systems used, and the typical result or output produced.
• If you were hired today, what are 3 specific work tasks you believe you could fully handle on your own within your first week? For each example, describe the exact task, the tools or software involved, and what successful completion would look like.
• What is the highest workload you have personally handled in a single day or in a single week? Please describe it using specific, measurable figures and briefly explain the context of that workload.
• Briefly introduce yourself and describe the qualities, experiences, work habits, or achievements you believe genuinely set you apart from other applicants for this role.

• Duetto’s EMEA team is growing — and this role is how we keep everyone running smoothly across time zones, platforms, and devices. As IT Support Specialist, you’ll be the go-to technical resource for EMEA-based employees: handling everything from day-to-day troubleshooting and access management to endpoint deployment and the process documentation that makes IT support scalable as the organisation grows. You’ll work closely with the Senior IT Lead and InfoSec team, operate with a high degree of autonomy, and build the repeatable, well-documented workflows that serve not just today’s team but the company we’re becoming.

What Makes Us Different?

Duetto is the hospitality industry’s leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world’s first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we’ve been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we’re accelerating our investment in AI — and we’re genuinely passionate about the industry we serve. We build products we’re proud of, for customers we care about.

What You’ll Be Doing

• You’ll provide tier 1 and tier 2 technical support across Windows, macOS, and mobile platforms — troubleshooting software issues across Google Workspace, Microsoft 365, Zoom, Slack, and Duetto’s internal tools, and resolving authentication and SSO issues with Okta and other identity platforms.
• You’ll manage user accounts, group memberships, and application access permissions across multiple platforms — processing access requests, maintaining accurate asset inventory, and coordinating with the Senior InfoSec Lead on compliance and access reviews.
• You’ll deploy software and updates using MDM solutions (Intune, Jamf Pro, or similar), troubleshoot endpoint compliance issues, perform remote hardware triage, and support mobile device setup and configuration across the EMEA region.
• You’ll support new hire onboarding and employee offboarding processes across EMEA — setting up and configuring laptops, monitors, peripherals, and mobile devices, primarily via remote or shipped configuration.
• You’ll establish and continuously improve help desk workflows, ticketing procedures, and SLA standards for EMEA — developing knowledge base articles, user guides, and self-service resources that reduce support burden and empower users.
• You’ll identify recurring issues, recommend solutions, and participate in global IT projects and system rollouts — building the documented, repeatable processes that scale with the organisation.

What We’re Looking For

You may be a good fit if you have:

• 5+ years of help desk or technical support experience
• Working knowledge of Windows 10⁄11 and macOS
• Experience with user account management in Azure AD/Entra ID or similar
• Basic networking knowledge — TCP/IP, DNS, DHCP, WiFi, VPN
• Experience with ticketing systems and structured support workflows
• Excellent customer service skills and professional written and verbal communication
• A self-motivated, autonomous working style — comfortable operating independently across a distributed, international team
• The right to work in Spain or the United Kingdom

Strong candidates may also have:

• Experience with MDM platforms — Intune, Jamf, JumpCloud, or equivalent
• Experience with SSO platforms — Okta, Duo, Google SSO, or similar
• Knowledge of Google Workspace and Microsoft 365 administration
• Basic scripting knowledge in PowerShell, Bash, or Python for simple automation
• Familiarity with automation tools such as Okta Workflows, Zapier, or Make
• Understanding of endpoint security concepts and compliance requirements
• Relevant certifications — CompTIA A+, Microsoft, Apple, or ITIL Foundation
• Experience supporting a distributed, international workforce
• Familiarity with Linux and basic command-line usage

Why Duetto?

• Autonomy with purpose. This is a role for someone who doesn’t need to be managed — you’ll own EMEA IT support, set the standard for how it operates, and build the processes that scale with the business.
• AI is how we work. Duetto is an AI-first organisation across every function — you’ll have access to tools and workflows that make you faster and more effective, and the support to adopt them as part of how you work.
• Real scope from day one. You’ll be supporting a globally distributed EMEA workforce across multiple countries and time zones, with direct partnership with Senior IT and InfoSec leadership.
• A company worth supporting. Duetto is the market leader in hospitality revenue management — the work you do keeps a high-growth, globally distributed team running at Duetto speed.

The Details

• Location: Remote — Spain or United Kingdom
• Department: IT
• Reports to: Senior IT Lead
• Candidates must have the right to work in Spain or the United Kingdom

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don’t need every item on this list. If you’re a technically solid IT support professional who thrives with autonomy, builds things that last, and wants to do it at a company with real momentum — we’d love to hear from you.

#LI-REMOTE

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11100 Digital Correspondence Agent/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The client is seeking a Business Support Virtual Assistant to manage customer correspondence, email processing, and chat support operations for a property management organization.

The VA will handle high-volume written communication, provide professional customer support through chat and email channels, and assist with digital administrative processing tasks. This role requires excellent written English, strong multitasking ability, and the capacity to work overnight EST hours after training completion.

The ideal candidate is dependable, proactive, highly organized, and comfortable processing large amounts of digital information daily.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Digital Correspondence & Customer Support

• Produce professional written correspondence through email and chat support channels.
• Respond to customer inquiries using proper grammar, punctuation, and professional tone.
• Provide customer service support during designated business hours.
• Ensure all communication aligns with client satisfaction and service standards.

Email & Data Processing

• Process a high volume of digital correspondence and emails daily.
• Maintain accurate handling and organization of customer communications.
• Assist with administrative data entry and digital record management.
• Work efficiently within performance and productivity metrics.

Administrative & Operational Support

• Utilize Microsoft Office tools for communication and reporting tasks.
• Navigate web-based internal systems and client software platforms.
• Support team operations through reliable attendance and collaboration.
• Assist with additional administrative tasks as assigned.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Strong English reading, writing, and speaking skills required.
• Excellent written communication with proper grammar and punctuation.
• Prior customer service, administrative support, or chat/email support experience preferred.
• Comfortable handling high-volume digital processing tasks.
• Strong multitasking and organizational skills.
• Typing speed of at least 35 WPM preferred.
• Reliable, self-motivated, and detail-oriented.
• Flexible and dependable with overnight work schedules after training.
• Ability to work independently while maintaining productivity goals.

Work Schedule

• Communication: Outlook, Microsoft Teams
• Productivity: Microsoft Office Suite
• Forms & Documentation: Microsoft Forms
• Internal Software: VANTACA (client training provided)
• Data Processing: Web-based platforms and digital correspondence systems

Work Schedule

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday for Training (4-weeks); Sunday through Thursday for Regular Schedule
• Daily Working Time: 8 AM to 5 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry-Junior Level
• Contracted Hours per Week: 40 hours/week
• Daily Working Time: 8 AM-5 PM EST
• Scheduled Working Days: Monday-Friday (during 4-weeks training) then Sunday-Thursday (regular schedule)
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (native or near native accent required)
• REGION PREFERENCES: Philippines and/or Mexico

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

• Duetto’s EMEA team is growing — and this role is how we keep everyone running smoothly across time zones, platforms, and devices. As IT Support Specialist, you’ll be the go-to technical resource for EMEA-based employees: handling everything from day-to-day troubleshooting and access management to endpoint deployment and the process documentation that makes IT support scalable as the organisation grows. You’ll work closely with the Senior IT Lead and InfoSec team, operate with a high degree of autonomy, and build the repeatable, well-documented workflows that serve not just today’s team but the company we’re becoming.

What Makes Us Different?

Duetto is the hospitality industry’s leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world’s first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we’ve been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we’re accelerating our investment in AI — and we’re genuinely passionate about the industry we serve. We build products we’re proud of, for customers we care about.

What You’ll Be Doing

• You’ll provide tier 1 and tier 2 technical support across Windows, macOS, and mobile platforms — troubleshooting software issues across Google Workspace, Microsoft 365, Zoom, Slack, and Duetto’s internal tools, and resolving authentication and SSO issues with Okta and other identity platforms.
• You’ll manage user accounts, group memberships, and application access permissions across multiple platforms — processing access requests, maintaining accurate asset inventory, and coordinating with the Senior InfoSec Lead on compliance and access reviews.
• You’ll deploy software and updates using MDM solutions (Intune, Jamf Pro, or similar), troubleshoot endpoint compliance issues, perform remote hardware triage, and support mobile device setup and configuration across the EMEA region.
• You’ll support new hire onboarding and employee offboarding processes across EMEA — setting up and configuring laptops, monitors, peripherals, and mobile devices, primarily via remote or shipped configuration.
• You’ll establish and continuously improve help desk workflows, ticketing procedures, and SLA standards for EMEA — developing knowledge base articles, user guides, and self-service resources that reduce support burden and empower users.
• You’ll identify recurring issues, recommend solutions, and participate in global IT projects and system rollouts — building the documented, repeatable processes that scale with the organisation.

What We’re Looking For

You may be a good fit if you have:

• 5+ years of help desk or technical support experience
• Working knowledge of Windows 10⁄11 and macOS
• Experience with user account management in Azure AD/Entra ID or similar
• Basic networking knowledge — TCP/IP, DNS, DHCP, WiFi, VPN
• Experience with ticketing systems and structured support workflows
• Excellent customer service skills and professional written and verbal communication
• A self-motivated, autonomous working style — comfortable operating independently across a distributed, international team
• The right to work in Spain or the United Kingdom

Strong candidates may also have:

• Experience with MDM platforms — Intune, Jamf, JumpCloud, or equivalent
• Experience with SSO platforms — Okta, Duo, Google SSO, or similar
• Knowledge of Google Workspace and Microsoft 365 administration
• Basic scripting knowledge in PowerShell, Bash, or Python for simple automation
• Familiarity with automation tools such as Okta Workflows, Zapier, or Make
• Understanding of endpoint security concepts and compliance requirements
• Relevant certifications — CompTIA A+, Microsoft, Apple, or ITIL Foundation
• Experience supporting a distributed, international workforce
• Familiarity with Linux and basic command-line usage

Why Duetto?

• Autonomy with purpose. This is a role for someone who doesn’t need to be managed — you’ll own EMEA IT support, set the standard for how it operates, and build the processes that scale with the business.
• AI is how we work. Duetto is an AI-first organisation across every function — you’ll have access to tools and workflows that make you faster and more effective, and the support to adopt them as part of how you work.
• Real scope from day one. You’ll be supporting a globally distributed EMEA workforce across multiple countries and time zones, with direct partnership with Senior IT and InfoSec leadership.
• A company worth supporting. Duetto is the market leader in hospitality revenue management — the work you do keeps a high-growth, globally distributed team running at Duetto speed.

The Details

• Location: Remote — Spain or United Kingdom
• Department: IT
• Reports to: Senior IT Lead
• Candidates must have the right to work in Spain or the United Kingdom

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don’t need every item on this list. If you’re a technically solid IT support professional who thrives with autonomy, builds things that last, and wants to do it at a company with real momentum — we’d love to hear from you.

#LI-REMOTE

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose – and that we can only achieve it by supporting a culture where people feel valued, self-managed, and love to come to work.

The role

As a Product Support Specialist at Agile Six, you have a passion for facilitating flow. You understand that things that interrupt someone from accomplishing their goals can be incredibly frustrating and inefficient. You are able to track and manage multiple incoming issues to resolution, while communicating progress to affected parties in a clear and friendly way. You are able to empathize with a technically challenged, user of a system, as well as a senior Software Architect, and lead them to solutions they each can comprehend. You can connect dots, make recommendations based on trends and data, and drive initiatives (such as creating new intake methods or aligning our metrics and tracking mechanisms with ones that exist for other help desks in the ecosystem) to affect meaningful change from start to finish.

We’re looking for someone who knows how to work collaboratively, both internally with the team and externally with clients, stakeholders, and users. Coupled with this we’re looking for someone who is humble and constantly asks questions while also confident that everything needed can be learned.

Responsibilities

• Plan, prioritize, and schedule Helpdesk activities to ensure maximum issue resolutions within committed SLAs
• Record any incidents and provide support to all end users with the help of the team while documenting resolutions
• In collaboration with team members and leadership, implement and iterate on enterprise level support processes, procedures, and documentation
• Build a help desk work stream that supports our application’s end users and informs how to triage across the larger ecosystem
• Monitor and report on key production support metrics to track operational stability and identify actionable insights to drive continuous improvement
• Provide leadership within this work stream, going beyond ticket processing to shape the direction of help desk operations
• Communicate issues and resolutions clearly and succinctly across all levels of the organization, using standardized language and terms
• We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

Basic qualifications

• 8+ years of professional Helpdesk experience
  • A relevant Associate’s degree will count toward 2 years of experience. A relevant Bachelor’s degree will count toward 4 years of experience. A relevant Master’s Degree will count toward 6 years of experience.
• Experience creating and/or improving Help Desk standard operating procedures
• Excellent written and verbal communication skills, with a strong preference for clarity and concision
• A high degree of situational awareness
• Strong customer service orientation
• You must be able to obtain a Public Trust Federal security clearance
• Has lived and worked in the United States for 3 out of the last 5 years
• Some of our clients may request or require travel from time to time. If this is a concern for you, we encourage you to apply and discuss it with us at your initial interview

Additional desired qualifications

• Familiarity with the US Web Design System
• Experience working with government agencies
• You are a U.S. Veteran. As a service-disabled veteran-owned small business, we recognize the transition to civilian life can be tricky, and welcome and encourage Veterans to apply

At Agile Six, we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. Even if you don’t meet every requirement, we encourage you to apply. We’re eager to meet people who believe in our mission and who can contribute to our team in a variety of ways.

Salary and Sixer Benefits

As a small organization and government contractor, the roles we hire for depend on the contracts we hold and the funding available. Salaries at Agile Six are tied to predefined peer groups based on the staffing plans we sell to clients. People in the same peer group are paid within 2.5% of the peer group’s salary mean, even when their project work differs.

We post fixed, non-negotiable salaries so that you know what to expect, and to remove the bias and inequity that often show up in salary negotiations. We also periodically raise the salary of all Sixers to keep pace with market conditions.

For more information about our Pay and Equity practices, please contact our Recruitment team.

The salary for this position is $132,316.

Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. The following benefits are available to all employees. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not controlling), be caring (not directive) and ready to participate in a state of flow. We mean it when we say “ We build better by putting people first”.

All Sixers Enjoy:

• Self-managed work/life balance and flexibility
• Competitive salary
• Employee Stock Ownership (ESOP) for all employees!
• 401K matching
• Medical, dental, and vision insurance
• Employer paid short and long term disability insurance
• Employer paid life insurance
• Self-managed and generous paid time off
• Paid federal holidays and two floating holidays
• Paid parental leave
• Self-managed professional development spending
• Self-managed wellness days

Hiring practices

Agile Six is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor protected by applicable federal, state or local laws.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Unfortunately, we are unable to sponsor visas at this time.

If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to careers@agile6.com. We want to ensure you have the ability to apply for any position at Agile Six.

Please read and respond to the application questions carefully. Interviews are conducted on a rolling basis until the position has been filled.

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

ABOUT PAGERDUTY

PagerDuty is the AI-driven Operations Cloud trusted by over half of the Fortune 500 and nearly 70% of the Fortune 100 to keep their critical systems running smoothly. What started with three Amazon developers in 2009 has grown into a vibrant global community of 1,200+ Dutonians across five continents. We are engineers, designers, operators, and builders who believe in doing meaningful work that has real impact. We are a Great Place to Work certified organization and consistently recognized for excellence in both technology and culture.

At PagerDuty, every role has a purpose. We move fast, champion our customers, and run together - guided by five core values: Champion the Customer, Run Together, Ack & Own, Take the Lead, and Bring Your Self. If you thrive in an environment where technology problems are solved before anyone notices them, and where your craft directly enables the leaders driving company strategy, you might be our next Dutonian.

THE OPPORTUNITY

PagerDuty is looking for an Executive IT Support Engineer to join our IT Operations team. In this critical, high-impact position, you will act as the primary technology partner for our CEO and Senior Leadership Team (SLT), providing Tier 3+ white-glove service. Your mission is to ensure flawless, continuous technology operations for our executives, whether they are at our San Francisco headquarters, traveling for board meetings and earnings calls, or working from various home environments across global time zones.

In this role, you are far more than a support resource; you are a proactive partner and trusted advisor tasked with anticipating points of failure before they impact productivity. You will take full end-to-end accountability for the technology ecosystem within the Office of the CEO, maintaining the highest levels of discretion and a calm presence. By blending Tier 3+ technical expertise with a service-oriented mindset, you will ensure that technology remains seamless for our executive leaders.

Based in our San Francisco office, this position requires an onsite presence four days a week, with the flexibility for travel to provide mobile support to the executive leadership team as needed.

KEY RESPONSIBILITIES

Executive Technology Ownership

• Provide Tier 3+ white-glove technical support to the CEO, C-Suite, SLT, and Executive Assistants - ensuring prompt, seamless resolution of hardware, software, connectivity, and AV issues.
• Take full end-to-end accountability for the technology experience across office, home, and mobile environments for the Office of the CEO.
• Proactively monitor systems, anticipate points of failure - especially during critical business cycles and travel schedules - and resolve issues before they surface.
• Build and maintain detailed technical run-books and travel-ready “Go-Kits” so that executive support remains consistent and predictable regardless of location or time zone.

Meeting Reliability & AV Operations

• Own the “success of the session” - conduct rigorous pre-flight AV testing and manage complex hybrid meeting configurations for board meetings, earnings calls, all-hands events, and keynote presentations.
• Provide real-time, on-site technical presence during high-stakes executive meetings and events.

AI & Productivity Tools

• Collaborate with IT and the wider Technology group to implement and refine AI-driven tools and agentic platforms customized for executive requirements.
• Support the automation of standard executive processes and enhance senior-level decision-making through the use of intelligent technology solutions.

Technical Operations

• Provision, manage, and sustain macOS and Windows environments, utilizing JAMF and Intune Autopilot for executive-level device deployment.
• Manage and assist with enterprise SaaS ecosystems, including Google Workspace,  Microsoft 365, Slack, Zoom, Okta, and associated platforms.
• Oversee IT hardware assets, manage procurement, and ensure the swift repair or replacement of equipment.

Identity, Security & Access

• Manage executive identity and access - balancing high-security requirements with low-friction daily workflows, troubleshooting authentication issues, and ensuring Okta and MS Entra best practices are maintained.
• Enforce IT security policies and best practices across all executive-managed devices and accounts.
• Execute timely employee onboarding and offboarding, including provisioning and de-provisioning of devices, accounts, and access.

Service Management & Collaboration

• Use JIRA Service Management to triage, acknowledge, and resolve tickets in alignment with aggressive SLA standards appropriate for executive-level support.
• Collaborate with IT Operations globally (EMEA, APAC, LATAM, USA) on projects, platform rollouts, and process improvements.
• Participate in infrastructure upgrade cycles, technology refresh programs, and IT-wide initiatives.

WHAT YOU’LL BRING

Required Experience & Skills

• 5+ years of IT support experience, including a minimum of 3 years providing white-glove, dedicated support to C-Suite executives or senior leadership in a fast-paced technology environment.
• Advanced expertise in macOS as the primary platform, with solid Windows proficiency in enterprise environments.
• Deep hands-on knowledge of MDM platforms (JAMF and Intune),  Zoom A/V hardware, and complex networking environments.
• Strong proficiency administering enterprise SaaS applications - Google Workspace, Microsoft 365, Slack, Okta, and other productivity platforms.
• Solid grounding in networking fundamentals: DNS, DHCP, VPNs, VLANs, and firewall configurations.
• Demonstrated track record of proactive maintenance, detailed documentation, and disciplined follow-through.
• Exceptional interpersonal skills - calm under pressure, decisive, and highly discreet. You understand the nuances of operating with the Office of the CEO.
• Strong organizational skills and the ability to manage multiple, competing priorities in a globally distributed, fast-paced environment.
• Knowledge of IT security best practices and ITIL principles.

Bonus If You Have

• Experience deploying or optimizing AI productivity tools and agentic platforms for executive or high-profile users.
• Demonstrated success mentoring junior IT staff, managing escalations, and improving Helpdesk workflows through automation and process optimization.
• Bachelor’s degree in Information Technology or a related field.
• Relevant certifications: Apple, JAMF, CompTIA A+, Network+, ITIL, or equivalent vendor-specific credentials.
• Flexibility and availability to provide on-call support during critical business cycles (earnings, board meetings, major launches).

WHY PAGERDUTY

At PagerDuty, you’ll do career-defining work that matters. Here’s what being a Dutonian means:

• High visibility and direct impact - you’ll support the leaders driving PagerDuty’s global strategy and execution.
• Competitive pay so you share in the company’s success.
• Comprehensive medical coverage starting on day one.
• Generous paid time off, dedicated Wellness days, and parental leave.
• Career and leadership development programs designed to help you grow.
• An award-winning culture: Great Place to Work certified™, Fortune’s Best Workplace in Technology, and more.
• A flexible, open environment where bringing your full self to work is not just welcome - it’s expected.

Salary Range: $95,000 - $144,100

Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Hello! I’m Allie, Head of Support here at Ashby. I’m excited to share that we’re hiring a Support Engineer in North America! 🎉

About this Role

As a Support Engineer, you will be at the center of providing an excellent experience to customers by diagnosing and resolving technical issues ensuring a high level of customer satisfaction through effective communication and problem-solving. You will assist with investigating and resolving technical issues that come to Support while identifying patterns in customer inquiries to drive product improvement, as well as opportunities to enable our Support team on technical concepts. Your knowledge of integrations and platforms will be key to your success, as you’ll leverage this expertise to address customer inquiries related to system integrations, data flow, and product functionality. You’ll be a key contributor to our documentation and enablement strategy while collaborating with Engineering and Support to address complex issues.

Role Responsibilities:

• Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers. Provide comprehensive support regarding the investigation of integration issues, API inquiries, and bug reports.

• Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues. Proactively identify patterns in customer challenges to recommend product enhancements and streamline integration processes.

• Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.

• Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products.

• Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.

• Continuous Improvement: Gather, analyze, and relay customer feedback to the engineering team to inform product development and enhancements.

• Support Enablement: Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform.

Role Requirements:

• Technical Expertise: Strong understanding of software applications, Internet protocols, troubleshooting, and automation via scripting.

• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Detail-oriented when documenting reproduction steps and consolidating relevant information to report technical issues internally.

• Customer-Focused: A passion for delivering outstanding customer service and a commitment to ensuring a positive customer experience.

• Team Collaboration: Ability to work effectively within a team and independently, with a proactive approach to solving problems.

• Adaptability: Comfortable working in a dynamic environment with the ability to adapt to product updates and processes improvements quickly.

You Should Apply If:

• You have a strong technical background, particularly in API integrations, and enjoy solving complex problems by analyzing logs and code.

• You are passionate about helping customers and providing a top-notch support experience.

• You have excellent communication skills and can convey technical information clearly to various audiences.

• You thrive in a collaborative environment and enjoy working closely with engineering teams.

• You are proactive, detail-oriented, and always looking for ways to improve processes.

You Should Not Apply If:

• You do not have a strong technical background or experience in technical troubleshooting.

• You are not comfortable with asynchronous collaboration or communicating in a thoughtful way with Customers, Support Team Members, or Engineers.

• You are not comfortable communicating with customers or explaining technical concepts in simple terms.

• You are not adaptable to changing environments and new technologies.

• You do not have a passion for customer-facing interactions and providing a great customer experience.

• You value in-office culture for motivation; this role is remote (given our office is in San Francisco) so we’re seeking self-starters!

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are working with amazing companies we’re proud to partner with.

We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀

About Go To Market

Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products, since we believe a highly differentiated product is easier to sell.

• We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers (we hope our 9.8 Support rating on G2 signals this).

• We strongly believe that small teams with very talented people and the right work environment deliver much high performance and we’re built accordingly.

Interview Process

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

• Intro Call with Recruiting - 30 Minutes

• Take Home Assessment - 1 week to complete

• Hiring Manager Interview - 45-60 Minutes

• Virtual Onsite - 120 Minutes

Benefits

• Competitive salary and equity.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

• Unlimited PTO with four weeks recommended per year.

• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval.

• If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.

Job Description

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK

Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical Writing
• On-call responsibilities on an as assigned basis.
• All other duties as assigned.

EXPECTAT IONS OF THE JOB:

• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Place of Work: Home Office or European Hub Office
• Hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri
• Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
• Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
• Education: Life Sciences or healthcare degree or equivalent
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
• Language: English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential.
• Strong translation skills.

PREFERRED QUALIFICATIONS:

• Education: Preferred Pharma D / M Pharma but other degrees such as  Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science,
• Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Language skills: fluent English along with Native Spanish.
• Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent.
• Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude.
• Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
• Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior

Additional Information

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

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