About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it’s the core of what we do. We’re growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.

About the Role

Kustomer is hiring a Customer Education and Communities Manager to build and own a net-new function within our CX organization. You’ll design and run the programs that help our customers, partners, and community get maximum value from Kustomer — accelerating time-to-value, improving retention, and enabling our partner ecosystem to scale.

This is a high-leverage, senior IC role reporting to the Chief Revenue Officer. You’ll operate as a one-person product enablement and customer education function, using AI tooling and automation to produce content, manage community, and run analytics at an increasingly accelerated scale. We’re looking for someone who’s excited about this model and can translate product capabilities into adoption motions across multiple audiences. Key impacts include:

• Product Adoption Rates — closing the usage gap across all features, as we continue to ship new capabilities at pace.

• Faster Time to Value — empowering partners and customers to move to live deployment with greater speed and independence.

• Gross Revenue Retention (GRR) — by optimizing product onboarding, deepening product adoption, and ensuring our customer base derives greater value from everything we ship.

This is a one-person function operating at the scale of a team — leveraging AI tooling and automation across content, analytics, and community management.

What You’ll Own

Centralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR.

Centralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base.

Centralizing Community Management. Run Kustomer’s customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention.

Driving Product Adoption. Translate Kustomer’s product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data.

Partnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick.

Enablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.

Your Qualifications

• 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company

• Demonstrated experience building enablement programs from scratch (not only executing within an established function)

• Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value

• Fluency with AI tooling for content generation, knowledge management, and workflow automation. You don’t just use AI; you’ve built workflows with it and can describe specific systems, measurable outcomes

• Track record working cross-functionally with Product, CS, PS, and Partner teams

• Excellent writing and content design skills — you can produce polished, customer-facing material independently

• Comfort with analytics and reporting on adoption, engagement, and ROI metrics

• Experience managing or growing a customer community is a strong plus

• Based in or able to commute to the NYC Metro area for hybrid work

What Success Looks Like

In your first 45 days, you’ll have audited the current state of enablement across customer and partner journeys, established a content roadmap, launched the first version of a partner certification program, and stood up community management with measurable engagement metrics.

By your second quarter, we’ll see GRR lift attributable to improved onboarding, impact to professional services engagement, and a measurably more active partner ecosystem.

Why This Role

This role is a strategic investment. You’re building a function, not maintaining one. You’ll have the autonomy to design how it runs, the AI tooling budget to operate at scale, and a direct line to the leaders accountable for the outcomes you’ll move.

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Candidate Privacy Notice

As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

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Senior TutorAre you an experienced tax professional ready to share your expertise through writing and teaching?

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

As a Senior Cyber Security Trainer& Curriculum Developer at Recorded Future, you will serve as a key driver of customer enablement through high-impact, technical training. Operating with full independence, you will design, deliver, and optimize cybersecurity learning experiences that empower customers to effectively adopt and utilize the Recorded Future threat intelligence solution. You will lead initiatives that enhance learner outcomes, mentor junior trainers, and shape the evolution of our curriculum through real-world feedback and strategic insight.

What You’ll Do:

• Design, develop, and deliver live and virtual cybersecurity training for global customer audiences.
• Take ownership of curriculum course, create technical labs, CTF challenges, and curriculum aligned to role-based use cases.
• Act as a subject-matter expert and mentor to junior trainers and instructional designers.
• Collaborate cross-functionally with Product, Customer Success, and Engineering teams to align training content with evolving product capabilities and customer needs.
• Contribute to the Recorded Future Community through training-related discussions, webinars, and events.
• Provide guidance and support to Partner Trainers to ensure consistency and instructional excellence.
• Analyze training effectiveness using learner feedback, analytics, and performance metrics to continuously improve course impact.

What You’ll Bring:

• 8+ years in a training, cybersecurity, or enablement role.
• Proven track record of independently designing and delivering cybersecurity training for external customers.
• In-depth knowledge of threat intelligence, cyber defense frameworks (e.g., MITRE ATT&CK), and threat actor analysis.
• Strong instructional design skills, with experience building interactive, lab-based learning environments.
• Excellent facilitation and communication skills across live, virtual, and hybrid environments.
• Experience using learning analytics to measure engagement, retention, and training impact.
• Strong cross-functional collaboration and stakeholder communication skills.

Preferred Qualifications:

• CISSP, GIAC, or equivalent cybersecurity certification
• Familiarity with Recorded Future platform or threat intelligence platforms
• Proficiency in tools such as Articulate 360, Camtasia, and LMS platforms (e.g., Skilljar)
• Exposure to AI applications in cyber security or cybersecurity training
• Experience mentoring peer instructors or managing instructional standards
• Awareness of adult learning theory and modern digital learning strategies.

#LI-Remote

Why should you join Recorded Future? Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

Want more info?

Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence

Linkedin, Instagram & Twitter: What’s happening at Recorded Future

The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field

Timeline: History of Recorded Future

Recognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.  By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Recorded Future maintains a drug-free workplace.

Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.

Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future’s recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

As a Senior Cyber Security Trainer& Curriculum Developer at Recorded Future, you will serve as a key driver of customer enablement through high-impact, technical training. Operating with full independence, you will design, deliver, and optimize cybersecurity learning experiences that empower customers to effectively adopt and utilize the Recorded Future threat intelligence solution. You will lead initiatives that enhance learner outcomes, mentor junior trainers, and shape the evolution of our curriculum through real-world feedback and strategic insight.

What You’ll Do:

• Design, develop, and deliver live and virtual cybersecurity training for global customer audiences.
• Take ownership of curriculum course, create technical labs, CTF challenges, and curriculum aligned to role-based use cases.
• Act as a subject-matter expert and mentor to junior trainers and instructional designers.
• Collaborate cross-functionally with Product, Customer Success, and Engineering teams to align training content with evolving product capabilities and customer needs.
• Contribute to the Recorded Future Community through training-related discussions, webinars, and events.
• Provide guidance and support to Partner Trainers to ensure consistency and instructional excellence.
• Analyze training effectiveness using learner feedback, analytics, and performance metrics to continuously improve course impact.

What You’ll Bring:

• 8+ years in a training, cybersecurity, or enablement role.
• Proven track record of independently designing and delivering cybersecurity training for external customers.
• In-depth knowledge of threat intelligence, cyber defense frameworks (e.g., MITRE ATT&CK), and threat actor analysis.
• Strong instructional design skills, with experience building interactive, lab-based learning environments.
• Excellent facilitation and communication skills across live, virtual, and hybrid environments.
• Experience using learning analytics to measure engagement, retention, and training impact.
• Strong cross-functional collaboration and stakeholder communication skills.

Preferred Qualifications:

• CISSP, GIAC, or equivalent cybersecurity certification
• Familiarity with Recorded Future platform or threat intelligence platforms
• Proficiency in tools such as Articulate 360, Camtasia, and LMS platforms (e.g., Skilljar)
• Exposure to AI applications in cyber security or cybersecurity training
• Experience mentoring peer instructors or managing instructional standards
• Awareness of adult learning theory and modern digital learning strategies.

#LI-Remote

Why should you join Recorded Future? Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

Want more info?

Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence

Linkedin, Instagram & Twitter: What’s happening at Recorded Future

The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field

Timeline: History of Recorded Future

Recognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.  By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Recorded Future maintains a drug-free workplace.

Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.

Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future’s recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.